Table of Content

Who We Are

The operator of this website acts as the Data Controller of your personal information, meaning we determine how and why your data is processed. Together with our joint controller, we ensure the protection, confidentiality, and lawful handling of your personal data.

For any questions about this Notice, or to exercise your data protection rights, you can reach our Data Protection Officer (DPO) at: [email protected].

Personal Data We Collect

Information You Provide Directly

Depending on how you interact with our services, we may collect the following:

  • Registration Data: Full name, username, date of birth, gender, country, address, phone number, email, social security number, and zip code. When you sign up, we also collect your IP address and location data.
  • KYC / Due Diligence Data: Identity card, passport, or driver’s license details, proof of address, financial records, source of funds, and social security/bank identification numbers to comply with legal, licensing, and anti–money laundering (AML) obligations.
  • Financial Data: Payment method details, bank IDs, CPF/CPR/IBAN numbers, and related information to process deposits, withdrawals, and for AML/KYC compliance.

Information We Collect Automatically

  • Device Data: IP address, device identifiers, operating system version, and other technical details.
  • Usage Data: Information about your activity on our site, including pages viewed, searches performed, ads clicked, time spent, and session logs. Some of this data is collected through cookies and tracking technologies.
  • Location Data: General location inferred from your IP address or device.

Information from Third Parties

We may also collect personal data about you from:

  • Public databases, social media, and online sources.
  • Financial institutions, fraud-prevention agencies, and regulatory bodies.
  • Linked accounts such as Facebook or Google.
  • Inferences we draw based on your activity, such as game preferences and behavioral trends.

Why We Use Your Data

We process your personal data to:

  • Deliver and maintain our services.
  • Verify your identity and ensure you meet age and regulatory requirements.
  • Process payments and manage your account.
  • Prevent fraud, money laundering, and illegal activities.
  • Improve and personalize your experience, including game recommendations.
  • Send marketing communications (where permitted).
  • Resolve disputes, comply with legal obligations, and cooperate with regulators.
  • Maintain technical and system security.

Legal Basis for Processing

We rely on the following legal grounds when handling your personal data:

  1. Contractual necessity – to provide services, manage your account, and fulfill obligations under our Terms and Conditions.
  2. Legal obligation – to meet regulatory requirements such as KYC, AML, tax, and responsible gambling obligations.
  3. Legitimate interests – to improve services, protect our business, prevent fraud, conduct analytics, and defend legal claims.
  4. Consent – for sending direct marketing, tailoring promotions, targeted advertising, and participation in loyalty programs.

Sharing of Personal Data

Your data may be shared with:

  • Authorized MrPunter staff, affiliates, and subsidiaries.
  • Payment providers and banks for deposits, withdrawals, and compliance checks.
  • Technology and cloud hosting providers, analytics companies, and customer support services.
  • Marketing partners and fraud-prevention agencies.
  • Game developers and platform providers.
  • Regulators, law enforcement, or other authorities where required by law.
  • Third parties in the event of mergers, acquisitions, or business transfers.
  • Review sites or dispute-resolution platforms, but only when necessary to respond to your complaints or claims.

Data Retention

We keep your personal data for as long as you maintain an active account with us. After closure, data may be retained as required by AML laws, licensing conditions, or other legal obligations. Once no longer required, data will be securely deleted or anonymized.

Your Rights

You have the following rights under applicable data protection laws:

  • Access: Request a copy of your personal data.
  • Correction: Update inaccurate or incomplete data.
  • Erasure: Request deletion when data is no longer needed.
  • Restriction: Limit how your data is processed in certain cases.
  • Portability: Transfer your data to another provider.
  • Objection: Stop processing for marketing or legitimate interest purposes.
  • Withdrawal of consent: Opt out of consent-based processing at any time.
  • Complaint: Lodge a complaint with your supervisory authority.

To exercise these rights, contact [email protected] or [email protected].

Cookies and Tracking Technologies

We use cookies, web beacons, tags, and similar technologies to improve functionality and personalize your experience. Non-essential cookies are used only with your consent. For details, please see our Cookie Notice.

Data Security

We implement technical, organizational, and physical safeguards to protect your personal information against unauthorized access, misuse, loss, or disclosure. While no system is completely secure, we regularly update and review our security practices to minimize risks.

Data Transfers Outside EU/EEA

If your data is transferred outside the EU/EEA, we ensure adequate protection through EU-approved safeguards such as Standard Contractual Clauses or transfers to jurisdictions recognized by the European Commission as having adequate data protection.

Change of Ownership

In case of a merger, acquisition, or other corporate restructuring, your personal data may be transferred to the new entity but will continue to be handled under the terms of this Notice unless you consent otherwise.

Updates to This Notice

This Privacy Notice may be updated periodically to reflect changes in our practices or legal obligations. The updated version will be posted on our website with an effective date.